If you find that the material received does not fit your needs contact us immediately. No returned merchandise will be accepted unless our customer service department has given prior authorization. All transportation charges must be pre-paid by the purchaser and are not refundable. Material must be returned in original cartons. All returned subject to a minimum 30% restocking charge. Special order material is not returnable.

All orders are processed immediately upon receipt at our stocking warehouse. Small packages will be sent by United Parcel Service. All others will be shipped by truck. Most orders will take 2 to 5 days travel time once they are shipped from our warehouse.

Your merchandise was received by the truck line in good condition, so any damages or shortages are the responsibility of the carrier; therefore note the following points:

1. Please inspect your shipment carefully upon arrival. Look for any apparent damage and also see if the number of pieces matches the total as listed on the freight bill.

2. Any damages or shortages must be noted in detail on all copies of the freight bill by the driver, and signed by him. Do not sign the freight bill without these notations being made, as they are absolutely necessary in order for you to file your claim.

3. If someone other than yourself is going to receive your shipment, be sure that they are aware of this procedure.

4. In the event that there is any damage or shortage, ask the driver to have his company supply you with the necessary claim forms and procedures.